Reference

Legal terms for your account and access

We keep this page focused on the rules that shape your account, your data, and your access.

Local law appliesAccount recordsDevice checksDANA OVO GoPay QRIS

How our legal terms work in Indonesia

bull007 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your access, account records, and request handling are governed by the rules that apply in your location, and we only provide access where local law permits. If a term changes because of a jurisdiction rule, we follow the local version for the account tied to your

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profile. Payment records from DANA, OVO, GoPay, and QRIS stay attached to the same account history, which helps us match deposits when you ask us to check a balance or confirm a transaction. We may ask for the phone number, email, or device login used on
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the account before we change sensitive details. If you do not agree with a policy update, stop using the account and contact us through the channel in your profile.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Where to ask about your rights

When you need a legal answer, use the contact path that matches your account details so we can verify you first.

Live chat Use live chat when you want a fast answer about access, data changes, or a policy line. We verify the account first, then point you to the exact step in your profile.

Email Send email for document-based requests, like correcting your name, updating contact details, or asking what records remain. Include the phone number or email on file so we can match the account.

In-account form Use the form inside your account when you want a written trail for the request. It keeps the case tied to the right profile and reduces delays from extra checking.

DATA AND ACCESS

Data handling, cookies, and retention

We keep this policy practical: the data we need is limited to account, payment, and device records that help us verify requests and protect access.

Data scope

We keep only the account, payment, and device records needed to verify your access, check a request, and protect the profile from misuse. Sensitive changes always start from the contact details saved in the account.

Cookie settings

Cookie settings stay under your browser control, so you can clear or block them from the device you use. On Android and iPhone, signing out or changing a password may end the current session.

Login safety

If a new phone, tablet, or desktop signs in, we may ask for a fresh check before sensitive edits go through. That step helps us confirm that the request comes from the account holder.

Record retention

We keep records only for the time needed to handle the account, settle a dispute, meet local legal duties, or check a payment match. After that, we limit access and remove what no longer needs to stay.

Change requests

To change your name, email, or phone number, send the request from the profile that holds the record and attach matching details. We handle the update after verification, not from a new contact address alone.

Contact trace

If you need a correction, closure, or copy of your data, write to us through the channel in your account and keep the subject clear. That helps us route the request to the right team.

Questions about access, data, and changes

This FAQ covers the legal questions we hear most often before account opening or after a profile change. We keep the answers short so you can check what applies to your account, how we use the details on file, and when local law may change the result. If your situation needs a document check, use the contact path in your profile and we will continue from there.

It covers how we handle account access, data, cookies, record keeping, and requests tied to your profile. If a local rule changes the result, the version allowed in your region applies and access stays limited to places where local law permits.

No. Access depends on local law and is available only where local law permits. If your region is not supported, we do not ask you to continue, and your profile should stay closed until the rules allow it.

Use the contact path in your account and send the exact change you want, such as a new phone number or email. We may ask you to confirm the old details before we apply the update.

A new contact detail can trigger a fresh check before sensitive changes continue. That helps us keep the account tied to the right person and reduces the chance of a mistaken request being processed.

We keep records only as long as needed for account handling, payment matching, dispute checks, and local legal duties. After that period, we reduce access or remove the data according to the rule that applies to the record.

Cookies help us keep your session and remember device checks, but your browser still controls them. If you clear cookies or sign in from a new device, we may ask you to log in again.

Legal terms for your account and access

Where to ask about your rights

Data handling, cookies, and retention

Data scope

Cookie settings

Login safety

Record retention

Change requests

Contact trace

Questions about access, data, and changes

01 What does this legal page cover?

02 Can I open an account from any region?

03 How do I ask to update my details?

04 What happens if I change my phone or email?

05 How long do you keep my records?

06 How do cookies affect my login?

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